Two factor Authentication is a security mechanism to give you an extra layer of security on your account. More information can be found here.

Enable 2FA using time-based one-time passwords (TOTP):

To enable a TOTP Password you will need a compatible client. You can find some proposals here.

  1. Download one compatible TOTP client

  2. Connect to your eCloud account

  3. Go to your user security settings and make sure “Enable TOTP” is checked

    Security screen showing where is the location of "Enable TOTP"

  4. The TOTP secret and QR code will be right below it

    Enabled TOTP showing the QR code and the TOTP secret

  5. Open the TOTP app

  6. Inside your TOTP client, read the QR code shown at step 3 OR type the TOTP secret exactly as it is written.

  7. To make sure everthing is working, place the generated code at the verification field box and click on “Verify”
    • Remember: For security reasons those generated codes expire in about 30 seconds and will not work after that.
    • If the verification fails, a small popup will appear alerting you of that.

      Popup alerting of wrong code of verification

  8. A new code will be calculated every 30 seconds (depending on the TOTP configuration) and will be needed every time you connect to your eCloud account

🎉 2FA is now enabled on your account 🎉

Disabling two-factor authentication (2FA) 🔓

  1. Connect to your eCloud account
  2. Go to your user security settings
  3. Make sure “Enable TOTP” is unchecked

Manually setup Mail application

  1. Go to your Mail app
  2. You will be prompted to write your credentials there

    Add mail screen showing empty login and password fields

  3. Using your eCloud main password, fill in the fields.

    Add mail screen showing filled login and password fields

  • It may be necessary to manually setup the mail application. For this, tap on “MANUAL SETUP” and fill in the fields such as the image below and tap on next. Do not forget to change the email address!

    Incoming mail settings configuration for the mail application

  • If necessary, more information to configure your mail IMAP settings can be found here

Warning: The IMAP account is not protected with 2FA

Using an application password for the eOS account manager

  1. Connect to your eCloud account

  2. Go to your user security settings

  3. In the section “Devices & sessions”, type the application name and click on “Create new app password”

    List of apps names

  4. The login and password to your application will be shown as the image below. Make sure to anotate it for the next steps.

    Example of Login and password created

  5. Now on your eOS smartphone, go to “Settings”

    Settings screen with all menu options

  6. Tap on “Accounts” and then “Add account”

    Accounts screen Add new account screen

  7. Complete the field boxes with the login and password saved before

    Login and password field boxes

  8. Tap “Login” to complete the process